Returns & Replacements

 


We are confident that you will be delighted with your goods, but there may be times when you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

Unwanted Goods
If you return the product (having taken reasonable care of it, complete with packaging and all components) within 7 days of the date on which you received it, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods. Please contact us by email to inform us that you would like to return the goods and we will give you a Returns Code which you should include with the package to ensure we process your return as efficiently as possible.

Faulty Goods
If you wish to return an item to us which is faulty or one that you did not order or for any other reason which is our fault, please contact us by email or phone to let us know and we will arrange a refund, replacement or repair.

In the event of you returning goods to us we will also pay you the cost of the return postage. In this event, please contact us first and we will allocate you a Returns Code which you should include with the package to ensure we process your return as efficiently as possible.

We will also advise you how to return the item to us. We usually ask that you send items back to us by Royal Mail First Class Recorded, but occasionally items may have to be picked up by a courier service. Please ensure that you obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. All goods must be returned in their original packaging or packaged to offer the same level of protection in transit as when it left MUD-UK.

In the unlikely event that an item arrives damaged we will happily arrange for a collection and redelivery as soon as possible. In addition, if we have made a mistake and wrongly described the goods, we will happily make a refund. Please see Cancellation of Contract below. Different products carry different guarantees. We generally offer a swap-out guarantee, and will replace any faulty item. We will not be responsible for any consequential loss or damage.